Privacy Policy

Medanta - The Medicity ("Medanta") is committed to the protection of the information that you may provide to us ("Confidential Information"). We at Medanta take appropriate security measures to protect such Information against unauthorized access or disclosure.

We restrict access to your Information only to such persons who need to know that information in order to provide services to you.

Type of Information and source of collection

We collect information about you when you visit our Website and/ or through your physical interaction with our staff.The type of information which we generally collect is your name, address, age, sex or medical report(s)/ history, physical, physiological and mental health condition or any other information as required to provide you desired services.

We will not disclose above information to any other person unless required for providing you the desired services or required under the Law or if the information is already in public domain. You may choose to not provide any sensitive information to us, if you feel and find it to be confidential / sensitive.

We never collect bank/credit card information of the Information Provider.

You are deemed to have provided your consent to share the information with concerned persons while providing you the desired services as above. You may withdraw your consent in writing at any time and we shall have the option not to provide the services for which information was provided.

Data security & electronic data encryption

The information collected from you by us is secured and can be accessed by the authorised persons only.

We have implemented adequate security practices and standards with necessary controls commensurate with the information being provided.

Purpose and use of information

We may use the information shared by you for the purpose of providing various services offered by the Hospital.

Disclosure/sharing of information

We may share your information:

  • With concerned persons who need to use the same for authorised purpose/ providing desired services.
  • To protect and defend the right and property of Hospital.
  • Wherever required by law / Govt. Agencies.
  • With you if you may desire so subsequently


The information shared by you shall not be displayed by us for any promotional activity

We shall address any discrepancies and grievances of provider of the information with respect to processing of information in a time bound manner. For this purpose, we have designated Medical Superintendent as Grievance Officer of the Company. He can be reached as per following details:

Tel. No. (s) : 0124 - 414 1414
Email ID : ms@medanta.org

Medanta reserves the right to update, change or modify this Policy at any time. Please read the Policy periodically especially before you provide any Confidential Information. We welcome your feedback, queries and suggestions please contact us by emailing us at feedback@medanta.org.

Whistleblower Policy

Medanta strives to foster a socially responsible corporate culture by introducing a balanced approach to business by addressing social and environmental challenges through required investments, necessary resource allocation and stakeholder engagements.

Organ Transplant policy

As per the Transplantation of Human Organs Act (1994) [Act no. 42 of 1994] and the Transplantation of Human Organs Rules (1995) as amended vide GSR 571(E), dt 31-7-2008, w.e.f. 4-8-2008 every authorised transplantation centre is required to display the decision of the Authorisation Committee on hospital notice boards and hospital website regularly.

Quality of Care Policy

Global Health Private Limited (“Medanta”) recognizes its social responsibility as an integral part of its corporate citizenship. Driven by its value system, Medanta commits to support and nurture societies through innovative solutions to satisfy evolving needs of the society. Medanta strives to foster a socially responsible corporate culture by introducing a balanced approach to business by addressing social and environmental challenges through required investments, necessary resource allocation and stakeholder engagements.

Forms

Corporate Social Responsibility Policy

Objectives

Global Health Private Limited (“Medanta”) recognizes its social responsibility as an integral part of its corporate citizenship. Driven by its value system, Medanta commits to support and nurture societies through innovative solutions to satisfy evolving needs of the society. Medanta strives to foster a socially responsible corporate culture by introducing a balanced approach to business by addressing social and environmental challenges through required investments, necessary resource allocation and stakeholder engagements.

The Board of Directors of Medanta (The Board) have therefore determined to bring together its existing operating principles into one framework policy under the heading of Corporate Social Responsibility (CSR). The principles encompassed in this policy cover all areas of the Company’s healthcare operations and have been developed and continued to be reviewed against and updated by reference to relevant codes of corporate governance and international standards including the Companies Act, 2013.

The core areas for Medanta CSR programs are Healthcare, Education, Sustainable Livelihood, Infrastructure Development and Social Change as all of these areas are vital preconditions for promoting social good. Concern for the environment is in line with our belief that this global cause demands our attention to ensure a sustainable and productive planet. These themes are established centrally for adoption or adaptation across all geographies. Our Corporate Social Responsibility policy conforms to the Corporate Social Responsibility as stipulated in Section 135 of the Companies Act, 2013.

CSR Projects

All projects shall be identified in a participatory manner, in consultation with the community, literally sitting with them and gauging their basic needs. Medanta shall seek recourse to the participatory rural appraisal mapping process. Subsequently, based on a consensus and in discussion with the management, projects shall be prioritized. Help of External Agencies may be taken for the development and execution of such programs as per need determined by the CSR Committee. Arising from this the focus areas that have emerged are primary and preventive Health care/ Education, Sustainable livelihood, Infrastructure development, and espousing social causes.

In Health care Medanta shall aim to render quality health care facilities to people through its facility/ies

  • Promoting healthcare including preventive healthcare.
  • Primary health care centers
  • Mother and Child care vaccination projects
  • Immunization programmes with a thrust on TB and polio eradication
  • Helping in treating Malnutrition / identifying malnutrition prone areas
  • Health care for visually impaired, and physically challenged

In Health care Medanta shall aim to render quality health care facilities to people through its facility/ies

The above list is illustrative and not exhaustive The Board / CSR Committee may consider activities that may or may not fall in above list and also consider the activities which may be specified by the Ministry of Corporate Affairs from time to time under Schedule VII of the Act in exercise of its power under Section 135 of the Act. All activities under the CSR activities will be environment friendly and socially acceptable.